In 2016, Customs and the Ministry for Primary Industry’s Biosecurity NZ established a combined staff-led Asian Network. The Network provides a forum for staff from both agencies to work together to manage border risks and identify opportunities to inform travellers, and people moving goods in and out of New Zealand, about border requirements.
Customs and Biosecurity NZ aim to strengthen their relationships and reputation by delivering excellent service to our Asian visitors, providing ease of business through people and business-focused regulations and services, making compliance easy to achieve, and to embrace diversity in sharing the unique cultural knowledge each nation brings.
During the China-New Zealand Year of Tourism (CNZYOT), Customs and Biosecurity NZ staff at Auckland, Wellington, and Christchurch International Airports will welcome Chinese visitors to New Zealand wearing CNZYOT lapel pins. Customs and Biosecurity NZ staff have also been learning simple Mandarin phrases to greet passengers as they are processed through our ports. A number of staff will use their Chinese language skills to provide translation and interpretation of arrival and departure procedures. A Mandarin translation of the passenger arrival card will be widely available.
In preparation for the Year of Tourism, Customs and Biosecurity NZ Asian Network members have been liaising with Asian communities and industry partners to increase border compliance, build awareness and an understanding of border procedures.
This is on top of the work Biosecurity NZ does to inform Chinese visitors and local communities of biosecurity requirements before and during journeys to New Zealand. Biosecurity NZ will also be promoting the CNZYOT on all marketing and communications activity to Chinese visitors during 2019.
Customs is pleased to welcome Chinese passport holders for self-processing through eGates. Eligible passengers can complete their customs and immigration checks quickly and easily through available eGate facilities in Auckland, Wellington, Christchurch and Queenstown. Already, 653,280 Chinese passport holders have used eGate on arrival and departure since November 2017, on average over 10,000 per week.